01. Wholesale Local Sales
We do have our own fleet of vehicles and logistics to deliver goods ordered by our customers, island-wide. However, this is subject to certain minimum order quantities, depending on the delivery destinations.
We also do make use of the out sourced “commodities transport and delivery network system” that operates in the Pettah Bazaar to deliver different merchandise island-wide. This system operates in an economized, cost effective combined bulk transport to minimize costs of transportation to buyers and sellers.
Customers are welcome to suggest the delivery system they prefer for their own requirements. Delivery system preferred by the customer will be used to deliver the goods.
We take due diligence and care in the packaging and delivery of goods. Delivery dates are pre-determined at the time of placing the orders by the customers.
Retail Delivery
The Company will provide free delivery of goods, subject to a minimum value of a transaction within the Colombo Municipal Limits.
Outstation orders will be delivered through an Agent or Shop who will be functioning as the delivery point of the Company. If this outstating order is for a “Door – to- door” delivery, a charge will be levied to recover the actual costs of such delivery, from the “Delivery Point” of the location to the ultimate recipient.
Return policy - Wholesale
It is the responsibility of the customers to check the commodities and quantities received, immediately on arrival and to report any discrepancies by facsimile, instantly. If no complaints are received within 03 working days of taking delivery, it will be implied that the goods delivered were in perfect order and no complaints or whatsoever will be entertained thereafter.
Unsold wholesale items could be returned within 14 working days from the date of receipt of goods into the company warehouse. This should be done by a verbal communication followed by a written documentation duly authenticated by the wholesaler. No displayed items, dusty clothes or items without the original label and packing will be accepted. Goods damaged after taking possession by the buyer also cannot be returned.
Return Policy - Retail
Retail sales items, (i.e. Web based sales) sold, other than under-wear garments could be returned only if such items have been used only for “fit on” purposes. Original packing with the labels and price tags should be in-tact. However, no returns will be accepted after 14 days from the date of taking over the goods. It is the sole responsibility of the customer to return any such goods to be returned, to the point of dispatch of the goods of the Company.
However, every customer who intends to return an item sold will have to notify the Company verbally over the phone, followed by a written communication or by an e-mail.
02. Exports
Export orders are processed once the order confirmation is signed by the buyer and an irrevocable letter of credit is established in favour of the beneficiary viz. J.T. Textiles (pvt) Ltd, based on the Proforma Invoice issued by the Company, relating to the order concerned.
Except for in unavoidable circumstances, every effort is made to ship the goods within 30-45 working dates from the date of establishing the letter of credit.
Delays may arise in delivery dates due to freight logistical constrains and the destination of delivery.
Delivery of goods placed in an order may happen in more than one shipment, with the concurrence of the customer.
Any complaints relating to a delivery of order should be made within 3 days of clearing the shipment, from the Port of Discharge of goods.