We jot down this policy statement to help you to understand as to what information we collect from you, verbally, manually and online and how we use it.

01. About Yourself and Your business entity

We collect your personal information directly from yourself so that it is really confidential. This includes, what you provide us verbally, and in the formal application forms provided by us to know about you and to assess your requirements and to serve you better

02. Information collected  about you from other sources

We will collect information about you from state agencies and bureaus to assess your credit worthiness and other business potential.

Our Agents and Service Providers may automatically collect personal information about your business activities and your online activities on their own to serve you better.

03. What  do we do   with the information collected about you

The information collected about you will be used for marketing, servicing, prevention and protection from fraud, and for other internal requirements and for any other purposes permitted by law.

04. Sharing your personal information

We may, when and where necessary, share your personal information with third party service providers to perform services for and on our behalf.   We may also share this information with our related companies, associate companies, subsidiary companies and with unaffiliated third parties.

We may also share this information with:-

• legal or regulatory agencies for compliance purposes;
• others  to protect our rights and properties of other parties, related or otherwise;

05. Data Security

We take measures to protect the security and privacy of your personal information against possible unauthorized access, usage or transmission.   However, no assurance could be given of a complete data security, over the internet.

Customers are kindly requested to ensure that the following prefix is found in our website address before making any online transaction.

“https://”

06. New wholesale customer sign-up

This refers to a customer who has never had any business relationship with the Company and intends to become a wholesale customer. In such event, however, the first and foremost transaction will have to be absolutely on cash basis. It is at this time that the Company will collect and compile the required information about the customer into the customer data base of the Company.  Such new customers are requested to fully co-operate in providing the requested information, so that we could assess the credit-worthiness and ascertain the needs of such customer. 

07. Grievance Handling  Policy 

If a customer feels that the care or relief given by the Help Desk is not satisfactory such aggrieved customer could send an e-mail to the exclusive address [email protected], so that the grievance handling procedure will be applied to such me complain 

08. Online notification and live chat

Soon as an Order Confirmation is received from the Customer a Customer Service Representative from the Company will get in touch with you to keep you posted of the progress of the delivery process.

The customer will also enjoy the live chat facility with the said Customer Service Representative from 8.30 a.m.  to 6.30 p.m. even to make complaints or inquiries.

09. Patent and property  rights

Patent and intellectual property rights of our  innovations, designs, patterns , trend setting approaches , imaginations , pictures , models , but not limited them alone, should not be copied adapted or applied in any manner for commercial exploitation of same or for any other purposes directly or indirectly.

J.T. Textiles (pvt) Ltd. has a registered trade mark, and this should not be copied or used for any purposes.  Apart from this various products carry separate brand names and these have been registered with the Registrar of Intellectual Properties in Sri Lanka and should not be copied or adopted for commercial or any other purposes.

10. Price change and discounts

In the case of Retail Sale, price change and discounts,   if any, will be final at the point of sale.

For wholesale purposes, price change and discount is at the sole discretion of the Management. Price change/ discounts are determined on volumes of trade, payment terms and the past business relationship.

11. Price change and discounts for retail

Discounts, if any, are final as and when seasonal sales or clearance sales etc. are published /displayed in the website.  No further negotiations will be entertained.

12. Non-availability of Stocks and product specifications

All items on display are available subject to a lead time; however, time to time existing items could be removed and new items introduced.  It may so happen that items on display could be out of stock. As such there is no assurance that items on display are readily available.

Product specifications are displayed with due care, but due to volumes and nature of production and packaging of the goods, human errors cannot be eliminated.  We expect our customers to give a prompt feedback of such discrepancies to improve our own systems and controls to achieve greater accuracy.

If a wholesale or retail customer had paid by cash or credit card for an item which is out of stock a cash refund will be made within 4 working days of customer notification, through a bank account, details of which to be provided by such customer.

13. Method of payment for retail transactions

Payment for retail transactions could be done by Credit Cards, Debit Cards, Dialog Easy Cash, and by direct deposit of cash into the Company Bank accounts.  Further goods also could be purchased on “cash on delivery” basis. However, for cash on delivery there will be a minimum order value and delivery is limited to Colombo zonal number areas of Colombo 1 to 15, as there will be no delivery charges.  For purchases on cash on delivery, from areas beyond the Colombo Zonal areas, there will be a nominal charge, which will be far below the costs incurred for such deliveries.

Colombo Zonal area deliveries will be made for all orders within 24 hours during week days. However, this delivery time will vary due to intervening public holidays etc. Order cancellations and alterations received after the dispatch of goods will not be considered or entertained.  In such an event the customer should accept the goods delivered and seek redress in keeping with the goods return policy of the Company stated elsewhere in this website.

14. Dishonored cheque

The Company always expects its customers to be credit-worthy and therefore will not expect any cheques to be dishonoured however, in the unfortunate event of a cheque is dishonoured for whatever reason it may be, the Company will issue notice on the customer to pay cash into the Company bank account within 7 days.  If no cash was not deposited within the 7 days the recovery procedure of the Company will be initiated which may include the litigation process of recovery.

15. Method of payment for wholesale transactions

Every new customer who applies for a credit facility will have to wait until his / her credit worthiness is ascertained and determined.  Until such time all transactions will have to be strictly on cash payment basis.

16. Special Discounts

There will be a special discount for all existing and new customers who pay cash upfront for their purchases. This special discount will not be available for credit customers.